“Everything can be customised, it’s not something that’s a flat package where you can’t make any changes. We can dive in and make it exactly how we want it for all our users, which is a benefit of being able to work closely with them.” Supply Chain Manager, Dennis Paxie, agrees. “The flexibility of the software and the support of the ABC team has made a big difference in helping us grow. An off the shelf solution wouldn’t have enabled this due to the nuances that we need in our sort of operation.”
The “wealth of knowledge” ABC has of the horticulture industry is another plus for the company, Kay says. “They’ve been doing this for a long time, and we are a relatively new company. We know what the problem is, and they know how to solve it. They’ve been there before, seen it before, and know what needs to be done. They offer solutions that we can customise to suit us.” The responsiveness of the ABC team is seen as another strength. “We just pick up the phone and they’re there. We get answers really quickly, and if they need to come back to us, we’re not left hanging for days on end,” says Kay.
Rockit Global’s off-season provides a short window for enhancements to be made to the software, and 2021 has been a big one ahead of its state-of-the-art packhouse, coolstore and office facility in Irongate, Hastings getting into full swing. Having not managed its own fruit storage before meant pallet scanning and other systems needed to be trialled and tested to ensure everything is located where it should be. A full despatch module has integrated the sales and logistics teams to provide better visibility and allocation of fruit into specific markets. The tracking of all packaging elements for the vastly increased packhouse throughput has also been strengthened.
In a separate project, Production Manager, Michael Kelly worked with ABC Software to ensure the company could provide full traceability on fruit for the Japanese market. As fumigation is required, a remote team under his supervision must unpack and then repack the fruit to meet that country’s regulations. “It works exactly as I need it to, and frankly makes my job a lot easier.” During the previous season, tracking had been done manually on spreadsheets, which Michael says, “was extremely difficult”. “We contracted this need to ABC to automate and now it runs seamlessly.”
All agree that working with ABC Software is a pleasant experience, citing good clear communication, responsiveness, and the willingness to “nut things out together”.