The shift from labour-driven to data-driven horticulture

A worker picking peaches

Why people still matter, and how data is quietly transforming productivity

Labour remains the single biggest constraint on orchard productivity. The availability, cost, and performance of workers determine how much produce can be harvested, how efficiently tasks are performed, and ultimately, whether an orchard is profitable.

Despite advances in robotics and automation, horticulture remains highly dependent on human labour, and that reality will not change in the near future. However, technology has enabled a fundamental shift: from labour-driven operations to data-driven decision-making.

This shift is not about replacing workers. It is about enabling them to perform more effectively, reducing inefficiencies, and giving managers the visibility needed to make better operational decisions. The result is not labour-free horticulture, but more productive horticulture.

Labour remains the defining reality of horticulture

Horticulture continues to rely heavily on manual work, particularly for harvesting, pruning, thinning, and crop care. This is especially true in tree and vine crops, and where selective picking, terrain, and crop variability limit mechanisation. Automation, where it exists, typically complements rather than replaces labour.

As a result, labour remains both the largest cost and the greatest operational risk. Improving how labour is managed, not eliminating it, is where the greatest efficiency gains are being realised.

The real transformation is visibility

Historically, orchard management relied on delayed paperwork, manual reporting, and observation. By the time issues such as declining productivity or delayed harvest progress became visible, the opportunity to correct them had often passed.

Digital orchard management systems now provide real-time visibility into harvest volumes, labour activity, productivity, and block-level performance. Instead of relying on end-of-week or end-of-season reporting, managers can see operational performance as it happens. This allows problems to be identified early, labour to be redirected where needed, and decisions to be made based on actual performance rather than assumptions.

Efficiency gains come from coordination, not elimination

The most immediate productivity gains come from coordinating labour more effectively. Real-time operational data allows growers to allocate crews to priority areas, monitor harvest progress and completion timelines, and identify underperforming workers or blocks.

Measurement plays a critical role. When productivity is visible, expectations become clearer, inefficiencies can be addressed, and performance improves. Even small gains in labour efficiency can deliver significant financial returns because labour represents such a large share of production cost.

Reducing hidden labour and administrative overhead

Administrative processes such as timesheets, payroll preparation, harvest records, and compliance reporting consume significant management time and introduce risk of error.

Digital systems reduce this burden by capturing operational data automatically and consolidating records. This improves accuracy, reduces administrative effort, and allows managers to focus on improving operational performance rather than managing paperwork. These efficiency gains are often substantial but overlooked.

Better data leads to better decisions

Access to accurate operational data allows growers to evaluate performance at a deeper level. They can identify high- and low-performing workers and blocks blocks, understand true production costs, improve labour planning, and make more informed operational and strategic decisions. This shifts management from reactive and experience-based, to proactive and evidence-based.

Technology strengthens labour, it does not replace it

Technology alone does not improve productivity. It enables better management of the workforce that horticulture depends on. Skilled workers, supervisors, and managers remain essential. What has changed is their ability to operate with clarity.

With accurate, real-time information, labour can be deployed more effectively, progress can be managed more closely, and productivity can be improved without increasing workforce size. The shift is not from labour to technology, but from unmanaged labour to optimised labour.

A quiet revolution

The future of horticulture is neither fully automated, nor purely manual, it is augmented. Labour performs the physical work, technology provides visibility and coordination, data informs operational decisions, and managers optimise productivity based on evidence.

The most successful orchards will not necessarily have fewer workers. They will have better visibility, better coordination, and better control over productivity. This is not a technological revolution defined by machines replacing humans. It is a management revolution defined by information. And it is already underway.

Behind the scenes: A simple look at complex tech

Using-a-laptop

In this blog, we explore common tech terms and concepts that you may have heard of but might not fully understand. Chances are, you interact with SaaS tools every day, whether it’s checking your email on Outlook.com, messaging friends on WhatsApp, streaming shows on Netflix, or shopping on Amazon. These are all examples of SaaS. We break down these ideas so you can get a better understanding of what really goes on under the hood.

What is SaaS?

SaaS stands for Software as a Service. It’s software that you use over the internet through a web browser or app, rather than installing it on your computer. ABC Software’s ABCgrower, ABCspray and ABCquality are SaaS, as are Xero and Gmail. The software runs on servers in the cloud, rather than on your computer or servers. Think of it like renting a fully furnished apartment rather than buying a house. You just move in and use it, and the landlord handles all the maintenance.

What is the Cloud?

The cloud is a bunch of powerful servers (computers) located in data centres, and often owned by companies like Amazon, Microsoft, or Google. You use the cloud-based servers to run programs and store data instead of your own computer.

This means you can use the software and access your files from any device with internet, you don’t need big servers at your home or office and can scale up storage and computing power as needed. Most SaaS products use a multi-tenant database, meaning one database serves many customers. This is cost-effective as each customer doesn’t require their own infrastructure. Security and backups are handled for you. Like renting, the owner keeps it secure and maintained.

What’s the difference between a website and an app?

A website is a collection of web pages you access through a browser (like Chrome, Safari, or Edge). It works online so you don’t need to install it, and you’re always accessing the most recent content.

An app (short for application) is a program installed on your device (phone, tablet, or computer) which gets updated automatically or manually when new content is released. Think of it like a tool in your toolbox, available to use when you need it. Some apps, like the ABCgrower App, work offline so you can use them without relying on an internet connection.

How can an app be SaaS if you have to install it?

SaaS describes how the software is delivered and hosted, not necessarily how you access it. An App is how you use the software on your device. Some apps are SaaS and some are not. For example, if you log in to Gmail online this is web browser SaaS. If you install the Gmail app on your phone this is app-based SaaS;  you install the app, but your emails are still stored and managed in the cloud.

ABCgrower has a website and an app. All features are available on the website and this is where you process your records. A set of features are available on the app, that is the tools required for data capture in the field, like recording workers time and activity and harvested produce. Processes such as adding a new user or running a pay run are done on the website.  ABCgrower has an app in addition to the website because the app runs offline which allows you to collect data in the field without requiring a reliable internet connection. It then connects to the cloud when you ask it to and an internet connection is available. Information recorded on app is uploaded from the device to the cloud and changes made on the website are downloaded to the app on the device. 

What is a multi-tenant database?

This is where many different organisations (tenants) often use the same software. A multi-tenant database stores all their data in one database while keeping it separate and secure. Thinking of it like renting an apartment; all tenants share the building, lifts and amenities, but each apartment is private and secure.

ABC Software’s SaaS products are examples of this, and a key advantage is that new features are available for everyone. To support this the architecture and infrastructure must be powerful, reliable and fast, now and into the future. For this reason, ABC SaaS has recently gone hyperscale.

What is hyperscale?

It means the software can instantly and efficiently scale up to handle massive or fluctuating workloads without slowing down. The system stays fast, stable, and reliable right throughout peak times. It’s like automatically adding more lifts and carparks when tenants move into your apartment building.

 

The technology behind the tools you use every day works together to keep software like ABCgrower, Gmail, or Netflix fast, reliable, and always up-to-date. Your data is secure, updates happen automatically, and the system can scale to handle as many users as needed, so you can focus on using the software, not managing it.

How to make the right choice to buy or build

Many large growers and packers are facing increasing pressure from operational complexity, regulatory requirements, and evolving market demands. At ABC Software, we often hear from organisations that are struggling with software at end-of-life, fragmented systems that no longer scale with their business, or have gaps in functionality with their current software providers.  Large organisations with significant IT capability and resources question whether to continue partnering with off-the-shelf solutions or invest in building custom systems in-house. Navigating these challenges effectively requires a clear understanding of the trade-offs between buying, building, and optimising software to support growth and compliance.

Pros of buying

The pros of buying software include:

  • Faster implementation: Ready-to-use solutions can often be deployed quickly.
  • Lower upfront development cost: No need to hire developers or invest in custom development.
  • Proven reliability: Established providers of horticulture software are experts in their field, and their software is tried tested across multiple clients. Compliance-ready tools and reporting is built-in. A good provider will bring deep knowledge and innovative ideas.
  • Support & updates included: The software provider handles bug fixes, security updates, and new features. You are not relying on the institutional knowledge of a small team.
  • Scalability: A commercial solution should grow with your business, let you add modules and features as required and offer tiered pricing plans for SaaS products.

Cons of buying

Commons cons of buying software are:

  • Limited customisation: May not fit your workflows or unique business needs.
  • Vendor dependency: You rely on the vendor for updates and support.
  • Ongoing subscription costs: SaaS or license fees can add up over time.
  • Integration challenges: Off-the-shelf software might not integrate smoothly with existing systems.
  • Feature bloat: You may pay for features you don’t use.

Pros of building

On the flipside the pros of building software in-house are:

  • A fully tailored solution to match your exact business processes and workflows.
  • You control features, updates, integration with existing internal systems, and future changes.
  • In some areas, proprietary software may offer a competitive advantage if it can differentiate your business.

Cons of building

And the cons of building in-house:

  • High upfront cost: Development, testing, and infrastructure is expensive.
  • Longer time to deploy: Custom projects take months to years to deliver.
  • Maintenance burden: Your team is responsible for updates, bug fixes, and security.
  • Resource dependency: Requires skilled developers with extra resource during the build phrase, ongoing support staff, and outsourcing extra resource at times.
  • Risk of project failure: Custom software projects can run over budget, behind schedule, and fail to meet requirements. A key challenge of managing an in-house project is making every decision and action informed, efficient, and effective.

Overcoming challenges

Let’s revisit the cons of buying and how ABC Software overcomes these factors.

  • Limited customisation: ABC Software’s SaaS products have been built over time with the input of a multitude of growers and packers across many produce types. As a result, they include a huge amount of flexibility and are designed to sit over your existing business process. Their on-premise solutions are fully customisable.

  • Vendor dependency: You have access to a dedicated, highly skilled team that handles updates and feature development which ensures your software benefits from continuous improvements.  Support is guaranteed to be available around the clock. This increases reliability and reduces internal overhead.
  • Ongoing subscription costs: Annual SaaS or license fees are usually a fraction of what it would cost to hire and manage an internal team capable of delivering equivalent functionality. Further, it reduces risk of staff turnover, skills gaps, and failed projects.
  • Integration challenges: Integrating with other systems requires development and maintenance regardless of whether you buy or build software. There are numerous instances where ABC Software integrates with third-party systems, for example an EDI with supermarket sales order systems in Australia.
  • Feature bloat: ABC Software’s pricing structure is module-based, ensuring you only pay for what you use. Further, the SaaS subscription model has a tiered structure to ensure fairness and no cost blow out.

ABC Software has over 20 years in horticulture and sits at the sweet spot of having the scale to serve and the flexibility to adapt. For growers and packers weighing up whether to buy or build, the right decision depends on your long-term goals, internal capability, and appetite for ongoing maintenance. What’s most important is finding a solution that supports growth, compliance, and operational clarity, regardless  of whether you partner with an experienced provider. ABC Software’s experience across the full horticultural value chain gives us a unique understanding of both sides of this equation, helping clients choose the most effective path forward for their business.

Grow IT in November 2025 with the best in horticulture

Growing grapes in WA

With our SaaS security upgrade complete, we’re ready to support you through the busy season. Thank you to all our clients for working with us through this. Some of our team and I have been on the ground in Australia where it’s inspiring to see how people are using our software to solve challenges and find new efficiencies. I’m constantly reminded how much innovation and hard work you all bring to this industry. 

Sharon

We’re growing with you

We’re always working to make our software better, whether that’s developing a function you’ve requested, responding to industry changes, or adding new features.

We know it can be hard to keep up with updates when you’re flat out running your business and already have a process that works. That’s why we make it simple to stay informed. Every ABCgrower release includes detailed release notes with links to the updated sections of the Help manual, and we highlight key enhancements by email.

Looking back at recent updates, there’s been plenty of progress, and there’s more on the way! Below are a couple of highlights of what’s in development. We’ll also be sharing a summary of this quarter’s major enhancements with our clients soon, so keep an eye on your inbox.

ABCgrower fresh features

Info-only on a timesheet

Info-only records

We’re improving the way you record work offered but not taken, e.g. when someone is rostered on but is a no-show or takes unpaid sick leave. You’ll be able to record it as intra-day time (consistent with paid activities), streamlining your process.

Commission

You’ll be able to choose whether to include commission paid to contractors on the Block Cost Report to give you a true labour cost. And you’ll also be able to see the commission on the Pay Run reports.

Your quarterly read 

Buy or build?

With some organisations’ software coming to end of life we’re hearing them ask should we buy an off-the-shelf solution or build our own in-house? Both paths have pros and cons, and we explore the key factors to consider in our latest blog.

Real stories, real results

Fruitico

Western Australia table grape growers talk about how ABCgrower and ABCspray allows them to efficiently manage a large and diverse workforce.

“The system is easy to use. We have people who don’t like tech and people where English is a second language, and it’s no problem.

Kevin Dell’Agostino, Farm Labour and Harvest Manager, Fruitico Farms

Employee spotlight

Dylan Anderson

We welcome another superb addition to the team from the EIT internship program. Smart, savvy and super nice, Dylan is a proving himself to be a pretty snappy developer too!

Grow IT July 2025 read the latest and greatest

new season navel oranges on a packing line

With mid-winter upon us we’re talking all things off-season. We’ve recently celebrated Matariki (Māori new year) in NZ and in true new year’s fashion we’re making plans for the future. Read on for what’s been happening behind the scenes.

Sharon

What we do in the off-season

What happens when we’re not focused on supporting you through harvest? Truth is, like you, it’s never really quiet for us either. We carry out post-season reviews and roll out enhancements so you’re ready for the next season. Behind the scenes, we’re busy maintaining security, provisioning resources, managing storage, databases, and infrastructure health to ensure our systems remain fast and reliable. It also gives us an opportunity to tackle bigger projects and deeper improvements. Here’s a glimpse of what we’re working on:

ABCpacker

We’re exploring new deployment options for ABCpacker, and our mandate is clear; to deliver powerful, secure software on modern frameworks that perform brilliantly today and stay future proof for many years to come.

ABCgrower

We’re rolling out a significant security upgrade which will see the entire system move onto a brand-new platform. Existing customers will be migrated one-by-one to minimise disruption.

We’ll keep you updated as these projects progress. In the meantime, we hope you can sit back, relax, and enjoy whatever downtime the off-season brings!

Fresh features

Workers doing quality control on oranges being packed

ABCquality

Larger report photos for better visibility of defects. Addition of a new Measurement Type for any values to be recorded against a sample, and a bunch of small things that add up to a better user experience

Your quarterly read 

How do you manage winter work?

It’s a constant balancing act between quality and labour cost. Click here to find out how digital tools can help.

Real stories, real results

Koala Cherries

Hear Chris Nealon and team talk about how ABCgrower and ABCpacker help to comprehensively manage productivity and workflow during the cherry season.

“ABCpacker’s 100% accurate data integrity follows through to invoicing, dispatching, all our reporting post-season.”

Chris Nealon, COO, Koala Cherries

Employee spotlight

Nicola Thompson

Since joining us Nicola has improved our office space and taken on many and varied business support tasks, easing the load on the team. You might have come across her on the end of the phone or email as she manages the support tickets that come in (and keeps those developers in line!).

A picture of Nicola in an apple orchard

What’s coming up

We’re close to home this quarter with Alison having just returned from a successful Summerfruit NZ conference and Bri and Sharon looking forward to exhibiting at the NZ Apples & Pears and Blueberries NZ conferences. Look out for Bri at the Hort NZ conference alongside our Jenkins partners.

NZAPI Conference logo

NZAPI Expo 2025

30-31 July

Nelson

Horticulture Conference logo

RSE & Hort NZ

26-27 August

Wellington

Blueberries NZ logo

Blueberries NZ

25-26 September

Hamilton

Getting the best out of managing winter work

A worker training grape vines

After harvest there are many important off-season tasks to do

Just because fruit isn’t being picked, it doesn’t mean growers sit still! There’s plenty of important off-season tasks to be done; infrastructure maintenance, pest and disease control, and weed management, to name a few.

We tend to think of harvest by number of bins, kilos, or pallets but how do growers manage off-season work that is also by piece, like winter pruning, or vine or tree training for example?

Off-season tasks often require fewer workers than harvest, but they’re usually needed over several months, and winter work often requires skill and precision. This can be an overlooked opportunity to better monitor and manage workers with a resultant reduction in labour cost.

Growers increasingly use digital tools or apps to track who worked on which rows or blocks, measure how much area each person covered and record quality checks. In ABCgrower any worker activity can be captured by time or by piece. For example, recording the number of trees a worker has pruned. A supervisor has real-time visibility to quantity done per hour for each of their crew members or earned hourly rate when paying piece rate. Crews can be better managed, as it happens. ABCgrower allows information captured by piece to be paid by piece or converted to hourly wages.

While work rates are highly important it can’t come at the cost of quality; it’s a constant balancing act between quality and labour cost. ABCgrower comes inclusive of a module that allows organisations to assign workers to rows (or bays or areas). This has the advantages of capturing work done by piece (tree, vine, plant, etc.) with the additional benefit of having visibility to who did what, where and when. For example, a QC can inspect work done and know which workers did what in case of remedial action required, or potentially for bonus payments to be made.

The Quality module in ABCgrower is highly flexible, allowing organisations to do quality assessments on winter work to measure and help manage the quality of work done, and identify tree or plant issues.

Winter work presents other challenges, not least of which is weather dependency. ABCgrower is designed to capture what is happening, when it happens, without the extra admin of having to edit pre-entered information as schedules shuffle constantly.

Off-season work is crucial but requires skilled labor, careful supervision, and a balance between quality and quantity within the bounds of compliance. It’s quieter than harvest, but definitely not “quiet” and digital tools can be used to enhance efficiency year-round.

The best way to managing costs and incentivising staff

Picking grapes

Managing harvest labour costs: Comparing piece rates, hourly wages, and bonuses

The introduction of a minimum wage floor for horticultural workers in Australia in 2022 saw a seismic shift away from paying piece rate toward hourly wages. It wasn’t unusual to hear cries of “piece rate is dead” or even “piece rate is illegal”. With labour costs continuing to rise, we examine what’s happening a few years on.

Growers are typically using one (or more!) of three pay methods: piece rate, hourly wages, or hourly wages plus bonuses. Below, we outline the advantages and challenges of each method.

Piece rate

Workers are paid based on how much they pick, e.g. by bin, tray, or kilogram. Piece rate is also applicable to non-harvest activities such as planting, pruning and thinning.

Pros
  • Incentivises productivity: Faster workers can earn higher wages. Competition between workers can increase productivity.
  • Efficient for long harvest shifts: Helps manage labour costs during peak yield periods.
  • Attracts skilled workers: Experienced workers who can work quickly prefer piece rates.
  • Faster harvest: Potential for higher earnings as top workers can earn well above hourly minimums. Produce gets to market at the optimum time.
Cons
  • Quality concerns: Workers may rush, leading to damaged or improperly picked produce.
  • Minimum wage liability: Workers who pick slowly may earn below minimum wage and require top-up payments. Workers can be disincentivised to perform when they achieve minimum wage regardless of performance.
  • Potential for worker disputes: Competition can create tension among workers.
  • Limited application: Cannot have more than one worker picking into each container (applies in Australia).
  • Administrative complexity: Requires careful record-keeping and calculations to ensure minimum wage compliance.

Hourly pay

Workers are paid a set wage per hour, regardless of how much produce they pick.

Pros
  • Worker security: Provides stable, predictable income.
  • Quality focus: Workers may pay more attention to careful picking rather than speed.
  • Reduced conflict: Less competition between workers over workloads.
Cons
  • Reduced incentive: Workers may work more slowly without a direct financial reason to pick faster.
  • Higher cost for low productivity: Growers pay the same rate for efficient and less efficient workers.
  • Potential dissatisfaction among top performers: High-performing workers may earn less than under piece rates.
  • Administrative complexity: Requires careful tracking and calculations to ensure overtime compliance.

Hourly plus bonus

Workers receive a guaranteed hourly wage plus bonuses for exceeding certain productivity targets.

Pros
  • Balanced motivation: Provides financial stability while still rewarding higher productivity.
  • Encourages quality: Bonuses can be tied to both quantity and quality standards.
  • Worker retention: May help attract and retain skilled workers looking for both security and performance rewards.
  • Compliance friendly: Helps ensure workers earn at least the minimum hourly wage.
Cons
  • Potential confusion: Workers may find bonus rules difficult to understand.
  • Still higher costs: Growers may face higher overall wage bills if many workers qualify for bonuses.
  • Difficult in low-yield seasons: Bonuses may be hard to fund if produce volumes are low.
  • Complex administration: Requires careful record-keeping to track hours, overtime requirements and bonus eligibility.

Managing complexity with software

Each pay method has pros and cons for both growers and workers. The administrative burden is significant across all three pay methods. Many growers now turn to farm workforce management software to simplify this process. How does software help?

  • Automated tracking: Records individual picking data and links it to worker hours.
  • Built-in compliance checks: Alerts when piece rate earnings fall below minimum wage, so top-ups can be made automatically. Alerts to when overtime payments are required for workers paid hourly.
  • Custom bonus rules: Applies consistent logic across all workers, reducing disputes and manual calculation errors.
  • Real-time reporting: Allows supervisors to monitor productivity and quality in real-time.
  • Integrated pay run export: Sends clean, verified data straight to payroll systems and labour hire contractors to reduce admin time and errors.

Software tools like ABCgrower can help growers maintain fairness, stay compliant with the Horticulture Award, and reduce time spent on paperwork — regardless of which pay method they choose.

The Full Bottle: A Citrus Australia Podcast

Sharon speaks at Citrus Australia

Crop Codes

In this episode of The Full Bottle, a Citrus Australia podcast, presenters Sarah C Porter and Rachel Hall are joined by Sharon Chapman, CEO and Founder of ABC Software. Born and raised in New Zealand’s fruit bowl, Hawkes Bay, Sharon shares her story in business and IT – and shows how her company is helping horticulture businesses of all shapes and sizes integrate technology.

🎧 Tune in here: thefullbottle | Linktree

Grow IT April 2025 – read about the best in horticulture

Pallet of citrus fruit

Hello

Wishing you a Happy Easter from Victoria where we’re installing ABCpacker at the Mildura Fruit Company. Not only are MFC one of Australia’s largest packhouses, the season kicked off earlier than expected. The energy’s high, the team’s all in, and we’re embracing the challenge, it’s a great time to be on the ground!

Sharon

News 

MFC

Where the crop meets the code

Having our developers on site during the MFC installation is highly valuable for both the project and the product. It gives them direct insight into how the systems are used in real-world conditions and allows them to see the challenges and workflows firsthand. For software developer Cory Evans, it was a great moment seeing his work come to life in a busy, high-pressure environment. MFC’s Senior Business Analyst, Peter Pizzilli, is pictured above with the first pallet of the season, and the first to be despatched with ABCpacker!

Sharon’s orchard upbringing has been a vital ingredient in ABC Software’s success. The entire ABC Software team is customer facing, and working directly with our customers reinforces a shared commitment to building software that works not just in theory, but where it really matters – on the farm, and in the shed.

Latest Enhancements

Onsite Log

ABCgrower’s Onsite Log is now fully integrated with Timesheets. Logins include a timestamp, photo capture and GPS location, and timesheet records can be auto created from login information, making record-keeping easier and more accurate than ever. Contact us to find out more.

Onsite Log map
Bins of picked oranges

PALM Scheme or RSEs?

PALM Scheme and RSE workers are entitled to minimum hours under the respective programmes. The new Minimum Hours Report helps ensure compliance by showing both hours worked, and hours offered but not taken. Make audits and reporting easier and more accurate with ABCgrower.

Blog 

The C14 Decision

The C14 decision, which took effect on 1st April 2025, meant a change to the Australian Horticulture Award pay rates criteria. Read more about it here, and how you can better manage your pay rates with ABCgrower.

Lettuce harvest

Meet the Team

Bri Collin

Having recently joined ABC Software as Sales Executive, Bri is as comfortable in gumboots on the farm as she is sitting behind a desk. Bri brings the perfect combination of skills and experience to hit the ground running with ABC’s on farm and packhouse solutions.

Events

Hort Connections 2025

We’re looking forward to returning to Hort Connections where you’ll find us partnered with J-Tech Systems on stands 357-360, next to the Woolworths Activation Lounge.

 

Flexible functionality

Comprehensive training included

Ongoing superior support

 

Employers need to implement pay rate changes now

Harvesting lettuce

Australian Horticulture Award Pay Rate Change

The ‘C14 decision’ was “to vary provisions in 47 modern awards which contain a rate of pay at the ‘C14’ rate, or below the ‘C13’ rate, to ensure they apply on a transitional basis only” (Changes to entry-level classifications in modern awards | Fair Work Commission). Issued on 19th November 2024, it came into effect on 1st April 2025

What is the C14 rate?

C14, or Level 1, is the lowest pay rate in the Horticulture Award, currently $23.46 per hour for permanent employees and $29.33 per hour for casuals.

What is the C13 rate?

C13, or Level 2 is the second-lowest pay rate in the Horticulture Award. It’s currently $24.10 per hour for permanent employees and $30.13 per hour for casuals, 2.75% higher than the C14/Level 1 rate.

What has changed?

In a nutshell, employees must progress to C13 after 3 months’ industry experience. Employers are to change the pay rate of employees who meet the new criteria.

What does industry think?

Many industry associations, including the Australian Fresh Produce Alliance, AiGroup, National Farmers Federation and Queensland Fruit and Vegetable Growers submitted opposition to the provisional view.

 Their arguments included:

  • Seasonal workers should remain at Level 1 because they are short-term employees and are casuals.
  • The progression to Level 2 should be after three months experience in a particular task.
  • The 3 months should be a number of hours equivalent to 3 months full-time work.
  • The 3 months experience should have been obtained within the 1 to 3 years (submissions varied).
  • The 3 months experience should have been obtained with a particular employer.

All submissions were rejected.

What do employers need to do?

  1. Identify which employees need to change from Level 1 to Level 2 by reviewing their engagement period and previous industry experience, noting that the 3 months is cumulative over horticultural employment and is not dependent on total number of accumulated hours.
  2. Discuss changes with effected employees and provide written notification.
  3. Update pay rates.

How can I manage this?

Easily with ABC.

  • Update the pay rates of all employees that fit the criteria at once in ABCgrower.
  • Additionally, instead of assigning individual hourly rates, you can assign a pay grade to each employee and manage pay rates centrally.
  • When Award rates increase again on July 1st, you’ll be ready—no manual updates needed.