Here’s what to expect when you work with ABC
Starting your journey with us is as easy as ABC
We’ll make the journey as stress free as possible and you can expect amazing support, a total focus on the horticulture industry and continuous updates and improvements to our comprehensive software solutions.
Simple and easy steps
Step 1
After the initial contact, we’ll call at a time that works for you so we can get to know you and your business needs. We’ll find out what opportunities you can see and what problems you are trying to solve.
Step 2
Next, we’ll customise a demonstration specific to your produce type, business processes and individual needs. You’ll be able to see the software in action to really understand how it will make a real difference to your business.
Step 3
Then, we’ll send you a detailed proposal on working together. Once the proposal is accepted we’ll get the paperwork formalised with a service level agreement (SLA). A non-refundable deposit is paid which is then deducted from your first annual subscription and we’re almost ready to go!
Step 4
Implementation and training come next. We’ll schedule the implementation and training to fit within your timelines and support you throughout the implementation phase to make sure you can enjoy the full benefits of the software straight away. Your subscription (the SLA) begins on the agreed “go live” date. If you decide our software is not for you for any reason, we’ll deactivate your account with no hard feelings.
Onboarding
A series of carefully designed sessions are delivered when you start your onboarding journey with us via Microsoft Teams, video links, and/or in person. We’ll show you what to do and how to setup the software to fit your specific produce types and business processes, and liaise closely with the key contact in your organisation with a ‘train-the-trainer’ approach. Full training is provided at our cost once for each module to make sure the training is relevant and delivered in a timely manner.
Moving forward
You’ll always have access to our comprehensive online Help manuals for our SaaS products, plus additional support is available via email and phone 24/7 (support charges may apply depending on your SLA).
Best of all, our phones are always answered by a real person who is ready to help. We provide outstanding on-going support and aim to be an integral part of your business. Together, we’ll help each other grow.
Need something different?
We’re continually enhancing and improving our software and product range in response to environmental changes and client feedback. If something doesn’t currently exist in our software, always let us know. We may already be working on a change, or if not, we could suggest how to use the software to meet your needs. Otherwise, we might explore building an enhancement specifically for you, as long as it aligns with our approach and direction. Always talk to our team to see how we can help.
Seamless integration
Each of our comprehensive software solutions – ABCgrower, ABCspray, ABCpacker or ABCquality operate individually as a stand-alone package, or seamlessly integrate in any combination to achieve immediate access to digital records right across the orchard and packhouse.
Our goal is to create the most complete and flexible software designed specifically for the horticulture industry. We make digital record keeping easy and accessible from anywhere and simplify complex business processes.
It’s all as easy as ABC.
We really listen and are here to help and support your business
Let’s talk about your business, your difficulties and needs. We’ll show you how our flexible solutions can help so you can get growing with ABC.
Demo
We offer an obligation-free demo and comprehensive training at no cost to you. Once you’re up and running with ABC we remain on-hand, just a phone call or email away.
Training / Support
+64 6 845 0068
support@abcsoftware.com
Phone support is available 24/7.
Charges may apply outside business hours.
Software Development
We’re responsive to your feedback and work with you to enhance our software. We continue to grow our products to help you grow yours.